In accordance with the Federal Communications Commission’s (FCC) Customer Proprietary Network Information (CPNI) rules, communication companies are required to set up password protection for your account. CPNI is information that communication companies acquire about their subscribers. It includes not only what services are used but the amount and type of usage. CPNI does not include your name, address, or phone number.
Pinnacle Communications is serious about keeping your information safe from pretexting (someone calling in our office pretending to be you). When a customer asks for information on their account a Security Code or Password must be confirmed before information about the account is released.