This online payment system is for Pinnacle Communications customers only
(Lavaca, Panama & Shady Point)
To begin the secure payment process,
please review and accept our policies below:
Agreement between user and www.pinncom.com
Welcome to www.pinncom.com. The www.pinncom.com website (the "Site") is comprised of various web pages operated by Lavaca Telephone Company, Inc. dba Pinnacle Communications ("Pinnacle"). www.pinncom.com is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the "Terms"). Your use of www.pinncom.com constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference.
Pinncom.com is a Telecommunication Provider Site. This website is intended to provide the customer or potential customer with the information needed to purchase telecommunications services.
Visiting www.pinncom.com or sending emails to Pinnacle constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that Pinnacle is not responsible for third party access to your account that results from theft or misappropriation of your account. Pinnacle and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.
Pinnacle does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use www.pinncom.com only with permission of a parent or guardian.
In the event your service is terminated prior to the end of the term, Customer shall immediately pay a termination charge equal to the sum of unpaid monies due through the end of the term of their specific agreement. Customer acknowledges that the termination charges are a reasonable approximation of the damages to Pinnacle and do not constitute a penalty.
Links to Third Party Sites / Third Party Services
Pinncom.com may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of Pinnacle and Pinnacle is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Pinnacle is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Pinnacle of the site or any association with its operators.
Certain services made available via www.pinncom.com are delivered by third party sites and organizations. By using any product, service or functionality originating from the www.pinncom.com domain, you hereby acknowledge and consent that Pinnacle may share such information and data with any third party with whom Pinnacle has a contractual relationship to provide the requested product, service or functionality on behalf of www.pinncom.com users and customers.
No Unlawful or Prohibited Use / Intellectual Property
All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of Pinnacle or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.
You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. Pinnacle content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of Pinnacle and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of Pinnacle or our licensors except as expressly authorized by these Terms.
The Service is controlled, operated and administered by Pinnacle from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the Pinnacle Content accessed through www.pinncom.com in any country or in any manner prohibited by any applicable laws, restrictions or regulations.
You agree to indemnify, defend and hold harmless Pinnacle, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorney's fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. Pinnacle reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Pinnacle in asserting any available defenses.
In the event the parties are not able to resolve any dispute between them arising out of or concerning these Terms and Conditions, or any provisions hereof, whether in contract, tort, or otherwise at law or in equity for damages or any other relief, then such dispute shall be resolved only by final and binding arbitration pursuant to the Federal Arbitration Act, conducted by a single neutral arbitrator and administered by the American Arbitration Association, or a similar arbitration service selected by the parties, in a location mutually agreed upon by the parties. The arbitrator’s award shall be final, and judgment may be entered upon it in any court having jurisdiction. In the event that any legal or equitable action, proceeding or arbitration arises out of or concerns these Terms and Conditions, the prevailing party shall be entitled to recover its costs and reasonable attorney's fees. The parties agree to arbitrate all disputes and claims in regards to these Terms and Conditions or any disputes arising as a result of these Terms and Conditions, whether directly or indirectly, including Tort claims that are a result of these Terms and Conditions. The parties agree that the Federal Arbitration Act governs the interpretation and enforcement of this provision. The Arbitrator shall determine the entire dispute, including the scope and enforceability of this arbitration provision. This arbitration provision shall survive the termination of these Terms and Conditions.
Class Action Waiver
Any arbitration under these Terms and Conditions will take place on an individual basis; class arbitrations and class/representative/collective actions are not permitted. THE PARTIES AGREE THAT A PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN EACH'S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PUTATIVE CLASS, COLLECTIVE AND/ OR REPRESENTATIVE PROCEEDING, SUCH AS IN THE FORM OF A PRIVATE ATTORNEY GENERAL ACTION AGAINST THE OTHER. Further, unless both you and Employer agree otherwise, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding.
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. PINNACLE AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME.
PINNACLE AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. PINNACLE AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
Termination / Access Restriction
Pinnacle reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of Arkansas and you hereby consent to the exclusive jurisdiction and venue of courts in Arkansas in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.
You agree that no joint venture, partnership, employment, or agency relationship exists between you and Pinnacle as a result of this agreement or use of the Site. Pinnacle’sperformance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Pinnacle’sright to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by Pinnacle with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Pinnacle with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Pinnacle with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.
Changes to Terms
Pinnacle reserves the right, in its sole discretion, to change the Terms under which www.pinncom.com is offered. The most current version of the Terms will supersede all previous versions. Pinnacle encourages you to periodically review the Terms to stay informed of our updates.
Pinnacle welcomes your questions or comments regarding the Terms:
P.O. Box 230
Lavaca, Arkansas 72941
Email Address: Customer_service@pinncom.com
Telephone number: 479-674-2211
Effective as of November 03, 2016
This website (“Website”), located at pinncom.com domain name (the “Website”), is published and maintained by Pinnacle Communications in Lavaca, Arkansas.
2. Information Collected.
a. “Personal Information,” for purposes of this Policy, means such information as your name, contact information, occupation, and affiliation. We will not collect any Personal Information about you without first explicitly asking you for it. By providing Personal Information to this Web site, you understand and consent to the collection, maintenance, processing, and transfer of such information in and to the United States and other countries and territories.
c. “User Information,” for purposes of this Policy, includes all of the above.
3. Use of Information.
We may use User Information for purposes such as to send you an e-newsletter or other information, to respond to any inquiries you might make, or our own internal record keeping.
4. Disclosure of Information Outside of Pinnacle Communications
We sometimes use third parties to help us operate the Website, and in doing so such third parties might have access to User Information in order to carry out their services to us. In addition, Pinnacle Communications may disclose User Information to government authorities, and to other third parties when compelled to do so by government authorities, at our discretion, or otherwise as required by law. We also may disclose User Information when we have reason to believe that someone is causing injury to or interference with our rights or property, other users of the Website, or anyone else that could be harmed by such activities.
Pinnacle Communications takes reasonable steps to protect the security and integrity of all User Information. We cannot, however, guarantee that User Information will be absolutely safe. Pinnacle Communications will have no liability for accidental or improper disclosure of any User Information, whether due to an error on our part or because of authorized intrusion by others, such as hackers.
6. Changes to this Agreement.
Pinnacle Communications retains the right to revise this Policy, in whole or in part, at any time. Your use of the Website or any Content or Services after any particular revision of this Policy will constitute your acceptance of the revised Policy.
Direct all questions regarding this statement to:
P.O. Box 230
Lavaca, AR 72941
Pinnacle Communications Online Bill Payment - Refund Policy
Payments made in excess of the total bill amount will show as a credit on your next bill. Questions concerning refunds of erroneous payments may be addressed by contacting our office by phone at (479) 674-2211. If approved, the refund will be issued in the form of a check payable to the name on the account. If the original payment was made using a credit card, the refund will be applied to the credit card when possible. The refund process may take up to 60 days.